Tag: aws
All the articles with the tag "aws".
Reading what the customer actually wrote
The classifier I wrote about earlier was the last step in a longer pipeline. Before you can route a support request you have to read it, and reading it means extracting text, stripping signatures, translating HTML, detecting sentiment. Every one of those leans on a managed AWS service, and every one of those services quietly does the wrong thing on real customer mail. Here are four traps, each with a screenshot or a workaround, and the through-line that connects them.
Designing agentic AI on Bedrock, a real-world journey
A support-ticket classifier that started as one enormous prompt costing $145k a year, went through a pile of overbuilt architectures, and ended as a deterministic pipeline with no agent in it at all, costing $744. Here's every wrong turn and what actually broke.
Quantum computing, from someone who has to stay skeptical
I worked on a quantum computing platform. Here's the honest version of what quantum can and can't do today, and what it costs to run a real circuit yourself.